The first step to building a successful e-commerce shop is great products and services. Once they decide to visit your site, what will convince them that you can deliver quality? Today Natalie is speaking with e-commerce expert, Kirk Hunter about the importance and value of online reviews and testimonials for your brand and business.

They will be covering topics including:

  • how to build trust
  •  the power of leveraging social proof
  • what influences buying decisions
  • how to handle bad reviews

Take some of these tips, apply them to your online store or implement them in your standard practices and let us know what results you achieved!